Terms & Conditions

EXECUTIVE JET & CHARTER FLIGHT CATERING

General Conditions

If there is no specific written agreement between the Customer and KC Flight Catering (KCFC), only the general conditions herewith are applied.

The choice of dishes and services is not limited to those offered in the ‘Executive Jet Menu’. KCFC would happily adapt to your demands and provide you with personalized service.

Any special meal request should be placed with KCFC minimum 24 hours before scheduled delivery time to the aircraft. Should any product not be available due to local market conditions or seasonality, Customers grant the right to KCFC to substitute the product with prior notice.

In all its products, KCFC monitors the presence of additives of allergens. However, KCFC cannot guarantee that any items are free from traces of additives of allergens.

KCFC and the Customer shall comply with the applicable security procedures provided by the authorities. Both parties shall ensure that all uplifted goods on an aircraft have been checked and are free of prohibited items. The trolleys/containers or other transport units have to be sealed with its contents by KCFC and checked upon delivery by the Customer. The issued delivery note per flight has to be approved by KCFC and the Customer. In case of any irregularities both parties have to be mutually informed.

Aircraft equipment means, any equipment (trolley, container, unit, drawer, dishware, tableware) that is picked up from the aircraft for washing and/or laundry service.

KCFC shall keep Aircraft equipment that is picked up from the aircraft for washing and laundry service. KCFC will extend its best efforts to ensure that its washing / cleaning / service maintains high quality standards.

KCFC is not responsible for any loss, damage or theft of items left unattended for pick-up or drop-off by Customer. Customer must place all equipment in the units, trolleys or bags before pick up. All aircraft equipment must be signed for by the responsible Cabin Crew and KCFC during pickup and/or delivery.

The Customer will inform KCFC immediately for any complaint issued by the passengers and KCFC will ensure all efforts to settle the matter within 5 days.

Ordering Procedure

The meal order should be submitted via e-mail to vip@kcflightcatering.com 24 hours before delivery. Please include your phone number in your order.

Only the orders confirmed by KCFC are considered as binding to KCFC. To allow KCFC to serve the Customer better, orders should include the following information:

Arrival date and time of the aircraft
Departure date and time of the aircraft
The full order and the delivery time
Name of contact person and telephone
Type of Aircraft and registration number
Expected destination
Handling company detail

Special Request

Special request means, any meal that is not ordered from KCFC menu. Any special request meals or items shall be communicated to KCFC no later than 24 hours prior to the scheduled time of delivery (STD).

In case of special request order placed later than 24 hours prior to STD, meals or items might be unavailable.

Last Minute Orders

Last minute order means any order placed or amended later than the time outlined (24 hours prior to STD) or in the event of unexpected diversion or any last-minute changes.

KCFC shall expend its best effort to supply any last-minute orders. The Customer shall accept that in such orders, suitable substitute products or items might be used instead of those ordered due to non-availability.

Cancellation procedure

In the event of any cancellations or changes in catering, Customer will provide prompt written notice to KCFC by email. KCFC will at all-times expend its best efforts to minimize the Customer expenses, depending on the preparation made in advance by KCFC.

In the event of a total or partial cancellation on the day of delivery, the orders will be charged as follows:

Before 24 hours: free of charge.
Between 24 hours and 12 hours: 100% of outside purchase, 30% of homemade production
Between 12 hours and 6 hours: 100% of outside purchase, 50% of homemade production
Between 6 hours and 0 hours: 100%
If order is cancelled on board: 100% plus delivery and off-loading handling charge.